TCGTOAR - Table of Contents Section
| 1. | How to Use 'The Complete Guide to Orientation and Re-Orientation' (TCGTOAR ) | 13 | ||
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| 1.1. | Links to Spots within TCGTOAR | 13 |
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| 1.2. | Navigation Features | 13 |
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| 1.3. | Viewing Features | 15 | ||
| 1.4. | Search Features | 17 | ||
| 1.5. | Print Features | 17 | ||
| 1.6. | Links to the Web | 18 | ||
| 1.7. | Resource Constraints | 18 | ||
| 1.8. | Action Points | 19 | ||
| 1.9. | Receiving and Using Future Updates | 20 | ||
| 1.10. | Using TCGTOAR | 20 | ||
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2. |
Making a new employee's career a personal manifesto |
23 | ||
| 2.1. | A Personal Manifesto - How to Make an Employee's Career | 24 | ||
| 2.2 | The Five Biggest Orientation Mistakes to Avoid | 27 | ||
| 2.3 | Changing Your Mindset | 39 | ||
| 2.4 | The Eight Orientation Habits of 'Deliver The Promise' Employers | 47 | ||
| 2.5 | The 5 Modules Of Successful Orientation Training That Produce the Greatest Results | 69 | ||
| 2.6 | Deliver The Promise | 91 | ||
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3. |
Setting Objectives For Your New Employee Orientation Program |
93 | ||
| 3.1. | Overview Of The Orientation Program Design Model | 95 | ||
| 3.2 | Setting Objectives For Your New Employee Orientation Program | 100 | ||
| 3.3 | Setting Recruitment-Related Orientation Program Objectives | 110 | ||
| 3.4 | Setting Employee Retention-Related Orientation Objectives | 122 | ||
| 3.5 | Conveying Information - Induction Objectives | 148 | ||
| 3.6 | Summarizing And Prioritizing Your Orientation Program Objectives | 151 | ||
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4. |
Selecting The Right Delivery Mechanisms For Your Program |
154 | ||
| 4.1. | The Orientation Program Design Process Revisited | 154 | ||
| 4.2. | Matching Delivery Mechanisms To The Program Objectives | 157 | ||
| 4.3 | Classroom Training | 157 | ||
| 4.4 | On-The-Job Training | 161 | ||
| 4.5 | Self-Guided Or Asynchronous Training | 164 | ||
| 4.6 | Supervisor Q & A Sessions | 173 | ||
| 4.7 | Mentoring, Coaching And Buddy Programs | 176 | ||
| 4.8 | Focus Groups | 197 | ||
| 4.9 | Summary And Illustration | 200 | ||
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| 5. | Establishing Primary Content For Your Orientation Program | 203 | ||
| 5.1. | Matching Program Content To Program Objectives | 203 | ||
| 5.2 | Orientation Programs Designed To Accelerate Recruitment Imperatives | 206 | ||
| 5.3 | Orientation Programs Designed To Improve Employee Retention | 230 | ||
| 5.4 | Convey Information | 248 | ||
| 5.5 | Timing of your Orientation Process | 253 | ||
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| 6. | Our Top Ten Orientation Program Implementation Tips | 260 | ||
| 6.1. | What To Include In Induction | 261 | ||
| 6.2 | Finding More Time For Induction | 317 | ||
| 6.3 | How To Set Up An Employee Intranet For Free | 321 | ||
| 6.4 | Making An Orientation Video That Isn't A Waste Of Time And Money | 323 | ||
| 6.5 | Orientation Across Time And Space | 328 | ||
| 6.6 | How To Prepare A Web-Based Orientation Program | 333 | ||
| 6.7 | Using Icebreakers And Games | 339 | ||
| 6.8 | Working With Subject Matter Experts (SME's) | 343 | ||
| 6.9 | When To Run Your Orientation Program For Best Results | 348 | ||
| 6.10 | The Magic Question | 350 | ||
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| 7. | One-on-One Q&A With Les and Julie | 354 | ||
| Question #1 | I work in a small company with limited resources - what hints and tips can you give me? | 355 | ||
| Question #2 | I work in a very large company with a decentralized management structure - how can I get buy-in for our program across the board? | 358 | ||
| Question #3 | We have a lot of widely-spread locations, some of them with very few employees - how can we effectively orient them? | 360 | ||
| Question #4 | I'm concerned our supervisors won't give support to our orientation program - they really want our new employees 'in action' right from day one - what can I do? | 362 | ||
| Question #5 | We have a number of cynics at management level who will snipe at this initiative from the sidelines- how can I minimize their negative effect on the program? | 366 | ||
| Question #6 | I'm not a trainer, but it seems to be assumed that I will design AND deliver the program - help...! | 370 | ||
| Question #7 | Should our orientation program extend to senior management? And what about mixing seniority levels in each class? | 373 | ||
| Question #8 | Do I need a steering committee to help me design and implement this program? If so, how do I go about selecting and convening the members of the committee? | 375 | ||
| Question #9 | My boss is asking me to put together a business case showing the Return On Investment and a cost/benefit analysis of running an orientation program. Where do I get the figures to produce these analyses, and how do I interpret them? | 381 | ||
| Question #10 | How can I get supervisors to release their staff for a reasonable period of time? Right now I can't get agreement to much more than an hour or so. | 382 | ||
| Question #11 | Every time I even use the word 'Orientation' in talking to my colleagues, it evokes negative connotations. Should I be calling this training something else? | 383 | ||
| Question #12 | I've heard a lot about the impact of 'Generation X' and 'Generation Y' on the training landscape. We recruit a lot of people in this demographic. Is there anything special I should know about orienting these groups of people? | 385 | ||
| Question #13 | We've just been part of a major acquisition. I want to use our orientation program to bring the cultures of the two companies together. What particular content do I need to include? | 388 | ||
| Question #14 | We're a dotcom with a very anti-corporate culture. However we're at the stage where we need some structure to our orientation - how can I balance these two tensions? | 393 | ||
| Question #15 | We had an orientation program before, but it fell into disuse. How can I prevent this happening again? | 395 | ||
| 8. | The Top 50 Employee Orientation Sites on the Web | 396 | ||
| 9. | Our Very Best Advice To You | 417 | ||
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